All orders placed on Pur-Well Living’s website are fulfilled via a Shipping/Receiving Center. This facility fulfills orders for multiple stores and businesses. The buyer reserves the right to select how an item is shipped before an order is submitted. Once an order is submitted, it enters the fulfillment process and cannot be changed.
At checkout, the buyer can choose from the following shipping methods:
- Free shipping (7-10 business days) *
- Priority Handling (Jump to front of shipping queue) **
- Priority Handling / Expedited Shipping (3-5 business days) ***
If we are experiencing high volume of orders, shipments may be delayed by a few business days. Please allow additional days in transit for delivery. If there will be a significant delay in processing shipment of your order, it will be noted on the specific product listing on the website.
If Priority Handling is not shown as an option in a product listing, then that specific item is not eligible for upgraded shipping.
Shipment to P.O. boxes
If buyer requests shipment to a P.O. BOX that does not have a forwarding address, shipment may not arrive or experience significant delays. We strongly recommend having your order delivered to a physical address. We are not responsible for packages shipped to a P.O. Box without a forwarding address. If order is returned to sender or refused the order will be refunded less cost of shipping.
Processing time can take up to 5 business days, unless noted otherwise on the specific product listing on the website.
International Shipping Policy
We currently do not ship outside the U.S.
If the address provided at time of checkout is “invalid” or missing vital information, an email will be sent in an attempt to correct the address. After 72 business hours, if no response, a courtesy call will be made to correct the address. If after 24 additional business hours there is still no response, the order will be cancelled and refund issued to original payment method within 10 business days. If an order is returned to sender or refused the order will be refunded less cost of shipping.
*Free Shipping is the standard 7-14 business day option at checkout. All orders are shipped the most cost-effective way. If multiple orders are placed, we reserve the right to combine the orders into a single shipment. Orders are processed in order they are received. We are not responsible for lost shipments that show “Delivered” status via carrier tracking.
** Priority Handling, the order will automatically be bumped to the front of the shipping queue which often results in fulfillment days faster.
***Priority Handling / Expedited Shipping (3-5 business days) You will automatically receive Priority Handling, which will automatically bump the order to the front of the shipping queue. Plus, shipping service will be changed to 3-5 business days. (Not including weekends or holidays) This is the fastest option.
Our Return Policy provides detailed information about options and procedures for returning your order.