All orders placed on the Pur-Well Living website are fulfilled via a Shipping/Receiving Center. This facility fulfills orders for multiple stores and businesses. The buyer reserves the right to select how an item is shipped before an order is submitted. Once an order is submitted, it enters the fulfillment process and cannot be changed.
At checkout, the buyer can choose from the following shipping methods:
- Flat Rate shipping (7-10 business days) *
- Priority Handling / Expedited Shipping (3-5 business days) ***
If we are experiencing high volume of orders, shipments may be delayed by a few business days. Please allow additional days in transit for delivery. If there will be a significant delay in processing shipment of your order, it will be noted on the specific product listing on the website.
If Priority Handling is not shown as an option in a product listing, then that specific item is not eligible for upgraded shipping.
Shipment to P.O. boxes
If buyer requests shipment to a P.O. BOX that does not have a forwarding address, shipment may not arrive or experience significant delays. We strongly recommend having your order delivered to a physical address. We are not responsible for packages shipped to a P.O. Box without a forwarding address. If order is returned to sender or refused the order will be refunded less cost of shipping.
Processing time can take up to 5 business days, unless processing is delayed on the specific product listing on the website.
International Shipping Policy
We currently do not ship outside the U.S.
If the address provided at time of checkout is “invalid” or missing vital information, an email will be sent in an attempt to correct the address. After 72 business hours, if no response, a courtesy call will be made to correct the address. If after 24 additional business hours there is still no response, the order will be cancelled and refund issued to original payment method within 10 business days. If an order is returned to sender or refused the order will be refunded less cost of shipping.
*Flat Rate Shipping is the standard 7-10 business day option at checkout. It’s only available on orders of $50.00 or more. All orders are shipped the most cost-effective way. If multiple orders are placed, we reserve the right to combine the orders into a single shipment. Orders are processed in order they are received. We are not responsible for lost shipments that show “Delivered” status via carrier tracking.
**Priority Handling / Expedited Shipping (3-5 business days) You will automatically receive Priority Handling, which will automatically bump the order to the front of the shipping queue. Plus, shipping option may be changed to allow delivery in 3-5 business days. (Not including weekends or holiday) This is the fastest option.
Our Return Policy provides detailed information about options and procedures for returning your order.
Covid-19 Crisis Policy Amendment
Due to limited ability to ship in some areas of the US, delivery times cannot be guaranteed. Shipping services such as USPS, UPS, etc. are limiting delivery to select counties and reserve the right to hold packages until safety measures have been lifted. If you are experiencing a delay in merchandise receipt, contact your local post office to see if they are currently operating.
These limits may result in delayed delivery of merchandise, Decibel Trading Company and shipping services are not liable for any delay. For information about your merchandise shipment, contact customer support.
Any shipping fees will not be refunded in the case of undeliverability.